SES Hospedajes FAQ: your questions answered

SES Hospedajes is Spain's centralized government portal where all accommodation providers must register guest data since December 2024. Below we answer the most common questions about account setup, required data, submission errors, and how to simplify compliance.

If you run any kind of accommodation in Spain — a boutique hotel, a handful of Airbnb apartments, or a single holiday let — you've probably heard about SES Hospedajes by now. Even private individuals renting out a spare room are included.

The basics

What exactly is SES Hospedajes?

Think of it as Spain's centralized guest-data hub. Built by the Ministry of the Interior, it replaced the older police and Guardia Civil portals across most of the country. The only exceptions are Catalonia (Mossos d'Esquadra) and the Basque Country (Ertzaintza), which keep their own systems.

Why did the government launch a new platform?

The previous setup was fragmented — different portals for different police forces, inconsistent data formats, and no unified oversight. SES Hospedajes brings everything under one roof, tightens data standards, and gives authorities a single point of access for security purposes.

Account and property setup

I already had a property registered with the Guardia Civil. Do I start from scratch?

No. Once you have your SES Hospedajes credentials you simply point your account at the new platform. If you use Autoregistro, this is a one-click switch in your dashboard settings — no re-entering property details.

I just bought a new apartment. How do I add it?

Log into SES Hospedajes (or let Autoregistro handle it), create a new establishment entry, and fill in the property details. The system will assign an establishment code you'll use for every future submission from that unit.

Guest data and submissions

Do I have to hand over my guests' credit card numbers?

Absolutely not. The law asks you to record the payment method (cash, card, transfer, etc.) but never the actual card number, IBAN, or expiry date. No sensitive financial data leaves your hands.

What about bookings made through Airbnb or Booking.com?

When a reservation comes through an OTA, the platform itself is responsible for reporting booking and cancellation data. You're still on the hook for the guest report — the part that covers identity documents and stay details — but the commercial side is the OTA's problem.

A guest is travelling with children. What do I need?

For anyone under 14, the accompanying adult provides the child's information and states the family relationship. The child doesn't need to show a separate ID document. If you're unsure about edge cases, the ministry's own support address ([email protected]) is the definitive source.

Does the guest need to sign something?

Yes. Royal Decree 933/2021 requires a guest signature. It can be digital or handwritten — both carry the same legal weight. Inside Autoregistro you can toggle between signature modes depending on your check-in style (remote link vs. tablet at reception).

Is a landline phone number really required?

The regulation says you must collect at least one contact method: email, mobile, or landline. In practice, almost nobody has a landline anymore. A mobile number or email address satisfies the requirement just fine.

Handling problems

A guest flat-out refuses to fill in the form. Now what?

You're within your rights to decline the stay. In our experience, a brief explanation of the legal requirement is usually enough. Sharing a link to the relevant decree tends to settle things quickly. Guests rarely push back once they understand it's the law, not your policy.

I got an error email from SES Hospedajes after a submission. What went wrong?

Usually it's a data-quality issue: a mistyped document number, an invalid date format, or a missing field. Open the failed submission in your Autoregistro dashboard, correct the flagged fields, and resubmit. If the error persists and the data looks correct, it may be a temporary platform glitch — retry after a few minutes.

Is it my job to verify that guest data is accurate?

Yes. The regulation places verification responsibility on the accommodation provider. That means checking the ID document against the person in front of you (or using a digital identity-verification step for remote check-ins). Autoregistro includes built-in document checks to help catch mismatches before the data ever reaches SES Hospedajes.

Making compliance painless with Autoregistro

Dealing with government portals, XML formats, and manual data entry across multiple properties is nobody's idea of a good time. Autoregistro takes that entire burden off your plate:

• Guests fill in their own details from any device before arrival
• Document scans are parsed and validated automatically
• Data is formatted and pushed to SES Hospedajes without you touching the portal
• Every submission is tracked so you can see what went through and what needs attention
• Failed submissions can be retried with one click

The result: you stay compliant with RD 933/2021 without spending your evenings copy-pasting passport numbers into a government website.