What to do when SES Hospedajes rejects your guest report

If SES Hospedajes rejected your guest report, don't panic. It's more common than you'd think and almost always fixable in minutes. The important thing is to understand why it failed, correct it, and resubmit before the 24-hour deadline passes.

Why SES rejects submissions

The platform validates every field before accepting a report. If something doesn't check out, it bounces back with an error code. The most common causes:

Identity document errors

• Mistyped DNI/NIE/passport number (an extra letter, a hyphen where it shouldn't be)
• Wrong document type (marking "DNI" when the guest has a passport)
• Expired document — SES catches this in some cases

Incorrect date format

• Mixing DD/MM/YYYY with YYYY-MM-DD
• Impossible date of birth (day 32, month 13)
• Check-in date after check-out date

Empty required fields

• Nationality left blank
• Guest gender omitted
• Incomplete origin address

Wrong establishment code

• Submitting data with another property's code
• Using an old code that's no longer active in SES

Duplicate submission

• Sending the same guest twice for the same stay
• SES treats it as an error and rejects the second one

How to know if your submission was rejected

If you use the portal manually, you'll get an email from SES Hospedajes indicating the failure. The problem: it sometimes takes hours to arrive, and by then you might be out of time.

In the portal you can check each submission's status in the history section. Possible states:

• Accepted — all good
• Rejected — errors to fix
• Pending — not yet processed (usually resolves on its own)

How to fix a rejected report

1. Identify the error — read the rejection message. SES usually indicates which field failed.
2. Correct the data — go back to the guest form and fix the flagged field.
3. Resubmit — no need to create a new report. Just correct and resend.
4. Confirm acceptance — wait a few minutes and check that the status changes to "Accepted".

The 24-hour deadline problem

You have 24 hours from check-in to submit the report successfully. If your first attempt fails at 10 PM and you don't notice until the next morning, you could be out of time.

This is especially problematic if:

• You manage multiple properties and don't check each submission individually
• You do late check-ins (guest arrives at 11 PM)
• You're traveling or don't have portal access at that moment

The fine for non-compliance can reach €30,000 in serious cases. In practice, typical penalties are lower, but the risk exists and it's not worth taking.

How to avoid rejections

If you do it manually

• Review every field before submitting — especially the document number
• Always use the same date format (DD/MM/YYYY)
• Double-check that the establishment code matches the correct property
• Submit as soon as possible after check-in to leave margin if it fails

If you use Autoregistro

Autoregistro validates data before sending it to SES. If a field has an incorrect format or information is missing, the system catches it and asks the guest to correct it — before the report reaches SES.

If a submission is still rejected (it can happen due to temporary platform issues), Autoregistro retries automatically. And if it needs your input, it alerts you with the exact error so you can resolve it in one click.

The result: most rejections you never even know existed, because they resolve themselves.

Bottom line

A rejected report isn't the end of the world. Identify the error, fix it, resubmit. The important thing is not to let the deadline pass. If you want to stop worrying about this, Autoregistro handles validation, submission, and retries for you. For €1/month per property.

3 months free · No credit card · If you don't like it, just leave.